Privacy Policy

About our privacy policy
Dex&Pep cares a lot about your privacy. We therefore only process data that we need for (the
improve) our services and handle the information we provide about you and your use with care
our services have collected. We never make your data available for commercial purposes
third parties.
This privacy policy applies to the use of the website and the services provided therein
Dex&Pep. The effective date for the validity of these conditions is 19/04/2023, with the publication of a
new version voids the validity of all previous versions. This privacy policy describes what information about you
is collected by us, what this data is used for and with whom and under what conditions
this data may possibly be shared with third parties. We also explain to you how we process your
store data and how we protect your data against misuse and what rights you have in relation to it
the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, you
find contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which
security techniques we use and for whom the data is visible.

Online store software

Shopify
Our online store was developed with software from Shopify. Personal data that you provide for our purposes
services made available to us are shared with this party. Shopify has access to your data
to provide us with (technical) support, they will never use your data for any other purpose. Shopify
is obliged to take appropriate security measures based on the agreement we have concluded with them
to take. These security measures consist of the application of SSL encryption and a strong
password policy. Shopify is a certified processor of credit card data. Shopify uses
cookies to collect technical information relating to your use of the software, no
personal data collected and/or stored. Shopify reserves the right to delete any collected data
within your own group to further improve services. Shopify takes the
applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your
data may be processed in the United States.

Gmail
We use the services of Gmail for our regular business email traffic. This party has
appropriate technical and organizational measures have been taken to prevent misuse, loss and corruption of your and ours

data as much as possible. Gmail does not have access to our mailbox and we handle all our email
email traffic confidential.

Payment processors

Shopify
EXAMPLE: We use it to process (part of) the payments in our online store
platform of [PROVIDER]. [PROVIDER] processes your name, address and residence details and your
payment details such as your bank account or credit card number. [PROVIDER] has appropriate technical and
organizational measures have been taken to protect your personal data. [PROVIDER] reserves it
right to use your data to further improve the services and in the context thereof
share (anonymized) data with third parties. [PROVIDER] shares in the case of a request for a
deferred payment (credit facility) personal data and information relating to your financial position
with credit rating agencies. All the above mentioned guarantees regarding the protection of your
personal data also apply to the parts of [PROVIDER]'s services for which
they engage third parties. [PROVIDER] does not store your data for longer than the legal periods
is permitted.
Reviews

Trustpilot
EXAMPLE: We collect reviews via the [PROVIDER] platform. If you leave a review via
[PROVIDER] then you are obliged to provide your name and email address. [PROVIDER] shares this data
with us, so that we can link the review to your order. [PROVIDER] will also publish your name on
its own website. In some cases, [PROVIDER] may contact you for an explanation of your
to give a review. In the event that we invite you to leave a review, we will share your name and email address
with [PROVIDER]. They only use this information for the purpose of inviting you to leave a review
to leave. [PROVIDER] has taken appropriate technical and organizational measures to protect your
protect personal data. [PROVIDER] reserves the right for the purpose of delivering
to engage third parties to provide services, we have given [PROVIDER] permission for this. All
The above-mentioned guarantees with regard to the protection of your personal data also apply
applies to the parts of the service for which [PROVIDER] engages third parties.
Shipping and logistics

PostNL
If you place an order with us, it is our job to have your package delivered to you. We use
the services of PostNL for carrying out deliveries. It is therefore necessary that we provide your name,
share address and residence details with PostNL. PostNL only uses this data for the purpose
execution of the agreement. In the event that PostNL engages subcontractors, PostNL will collect your data
also available to these parties.

DHL
If you place an order with us, it is our job to have your package delivered to you. We use
the services of DHL for carrying out the deliveries. It is necessary for us to provide your name, address
and share residence information with DHL. DHL only uses this data for the purpose of carrying out the
agreement. In the event that DHL engages subcontractors, DHL will also provide your data to these parties
order.
Invoicing and accounting

Visma
EXAMPLE: We use the services of to maintain our administration and accounting
[PROVIDER]. We share your name, address and residence details and details regarding your order.
This data is used to administer sales invoices. Your personal data will be
sent and stored protected. [PROVIDER] is obliged to maintain confidentiality and will store your data
treat confidentially. [PROVIDER] does not use your personal data for purposes other than
described above.
External sales channels

Marktplaats.nl
We sell (some of) our items via the Marktplaats.nl platform. If you use this platform
place an order, Marktplaats.nl will share your order and personal data with us. We use this data
to process your order. We handle your data confidentially and have appropriate technical and
organizational measures have been taken to protect your data against loss and unauthorized use.

Purpose of data processing
General purpose of the processing
We use your data exclusively for the purpose of our services. That is, the purpose of the
processing is always directly related to the order you place. We do not use your data for
(targeted) marketing. If you share data with us and we use this data for - other than your
request - to contact you at a later time, we will ask your explicit permission to do so. Your
data is not shared with third parties, other than for accounting and other administrative purposes
obligations. These third parties are all bound to confidentiality under the agreement
between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed for the purpose of our
to further improve services. This data (for example your IP address, web browser and
operating system) are not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Dex&Pep may be obliged to share based on a legal obligation
of your data in connection with government tax or criminal investigations. In such a case
we are forced to share your data, but we will do so within the options offered by the law
oppose it.
Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you
indicates that you no longer wish to use our services. If you let us know, we will do this
also regard it as a request to forget. This also means that we do not store your data for longer than two years
from the last moment of contact or transaction, unless there is a legal justification for this
is the basis. Based on applicable administrative obligations, we submit invoices to you
to store (personal) data, so we will keep this data for as long as the applicable period runs.
However, employees no longer have access to your client profile and documents that we receive in response
have completed your order.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights
regarding the personal data processed by or on behalf of us. We explain which ones below
these are and how you can invoke these rights. In principle, we aim to prevent abuse

copies and copies of your data will only be sent to your email address already known to us. In case you have the
If you wish to receive data at another e-mail address or, for example, by post, we will ask you to register
legitimize. We keep an administration of completed requests, in the event of a request to be forgotten
we administer anonymized data. You will receive all copies and copies of data in the
machine-readable data format that we use within our systems. You have the right to do so at any time
file a complaint with the Dutch Data Protection Authority if you suspect that we have collected your personal data
use wrong way.
Right of inspection
You always have the right to access the data that we process or have processed that relates to your person or
can be traced back to this. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a copy of all data with an overview of the processors at the e-mail address known to us
who have this data in their possession, stating the category under which we have this data
stored.
Right of rectification
You always have the right to access the data that we process or have processed that relates to your person or
can be traced back to this, to have them adjusted. You can make a request to this effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation that the data has been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to process the data that we process that relates to your person or for that purpose
traceable. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
We will send you a confirmation to the e-mail address known to us that the data does not cancel the restriction
be processed longer.
Right to portability
You always have the right to access the data that we process or have processed that relates to your person or
can be traced back to this, to be carried out by another party. You can make a request to that effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your
If your request is granted, we will send you copies or copies of all data at the e-mail address known to us
about you that we have processed or that have been processed by other processors or third parties on our behalf. To all
In such a case, we will most likely no longer be able to continue the service, because the security
linking of data files can no longer be guaranteed.
Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data
by or on behalf of Dex&Pep. If you object, we will immediately cease data processing
pending the handling of your objection. If your objection is well-founded, we will send copies and/or copies
of data that we make available to you (or have processed) and then permanently cease processing. YOU
furthermore has the right not to be subject to automated individual decision-making or profiling
subject. We do not process your data in such a way that this right applies. Are you from
If you believe this is the case, please contact our contact person for privacy matters.

Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service.
We use this service to track and receive reports on how visitors use the website.
This processor may be obliged to provide access to this on the basis of applicable laws and regulations
facts. We have not allowed Google to use the obtained analytics information for other Google
services.
Third party cookies
In the event that third-party software solutions use cookies, this is stated here
privacy declaration.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
recent version. If the new privacy policy has consequences for the way in which we have already collected data
relating to you, we will inform you by e-mail.

Contact details
Dex&Pep
Gasthuisstraat 16 5461BB Netherlands dexnpep123@gmail.com
Contact person for privacy matters:

Derk van der Horst